The Secret Side of Love

Privacy Policy

Last updated: August 13, 2026

The Secret Side of Love (“we,” “us,” or “our”) respects your privacy and understands that discretion matters. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, create an account, purchase or manage a membership, participate in community areas, read protected content, watch protected videos, or contact us.

By using this website, you acknowledge that you have read this Privacy Policy.

Adults Only

The Secret Side of Love is intended only for adults who are at least 18 years old, or the age of majority where they live, whichever is higher. We do not knowingly collect personal information from minors. If we learn that a minor has provided personal information, we may delete the information and close the related account.

Information We Collect

We may collect the following types of information:

Account information:
Your name, username, private display name, email address, password credentials, membership status, profile settings, and account preferences.

Membership and transaction information:
Membership level, subscription status, order history, renewal or cancellation status, and payment-related records. Payments may be processed by third-party payment providers such as Stripe. We do not intentionally store your full credit card number on our website.

Community information:
Forum topics, replies, reports, moderation notes, display names, and other information you choose to post or submit in community areas.

Reader, book, story, and video activity:
Information needed to provide protected content, such as access permissions, favorites, reading progress, video access checks, and similar activity related to your account.

Support and contact information:
Information you send when you contact us, including your email address and the contents of your message.

Technical and usage information:
IP address, browser type, device information, operating system, referring pages, pages visited, dates and times of access, cookies, security logs, website interactions, and similar technical or usage data.

How We Use Information

We may use information to:

  • Create and manage your account.
  • Provide membership access and protected content.
  • Process membership orders, renewals, cancellations, and account changes.
  • Operate community forums and moderation tools.
  • Display your chosen private display name in member areas.
  • Provide support and respond to questions.
  • Understand how visitors use the website.
  • Measure membership checkout and signup activity.
  • Improve the website, content, features, performance, and user experience.
  • Protect the security, privacy, and integrity of the website.
  • Prevent abuse, fraud, spam, unauthorized access, and policy violations.
  • Comply with legal obligations and enforce our Terms.

Membership Payments

Membership payments may be processed by third-party payment providers, including Stripe. These providers may collect and process payment information according to their own privacy policies, terms, and security practices.

We may receive limited payment-related information, such as transaction status, membership level, renewal status, subscription status, payment identifiers, and order history, so we can manage your account and membership access.

We do not intentionally receive or store your complete payment card number.

Please do not send payment card numbers, passwords, or other sensitive credentials through email, forums, community posts, or other communications with us.

Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • Keep you logged in.
  • Remember account or website preferences.
  • Support checkout and membership access.
  • Protect the website from abuse or unauthorized access.
  • Measure website traffic and usage.
  • Understand how visitors interact with pages and features.
  • Support analytics and website performance measurement.
  • Support embedded or protected media features.

Some cookies may be necessary for the website to function properly. Other cookies or similar technologies may be used for analytics or other non-essential purposes.

Where required by applicable law, we may request your consent before using non-essential cookies or similar technologies.

You can also adjust cookie settings through your browser. Blocking certain cookies may cause some website features to function improperly.

Google Analytics

We use Google Analytics 4, a service provided by Google, to help us understand how visitors use The Secret Side of Love and to improve the website, content, membership experience, and site performance.

Google Analytics may collect information such as:

  • Browser and device information.
  • Pages viewed.
  • Website interactions.
  • Referring pages or sources.
  • General geographic or location-related information.
  • Dates and times of visits.
  • Information stored or accessed through cookies or similar technologies.

We may use Google Analytics to measure website traffic, understand how visitors navigate the website, and evaluate activities such as membership checkout starts, account signups, and membership completions.

We do not intentionally send passwords, full payment card numbers, or other sensitive credentials to Google Analytics.

Google may process analytics information according to its own terms, privacy policies, and data practices.

Depending on your location and the consent options available on our website, you may be able to control or decline non-essential analytics cookies or similar technologies.

Community Privacy and Discretion

The Secret Side of Love is designed around privacy and discretion, but no online community can be guaranteed completely private.

Please use care when posting in forums or community areas. Do not post personal information, payment information, passwords, private credentials, identifying details, or anything you would not want other authorized members or moderators to see.

We may review, moderate, remove, or restrict community content if needed to enforce our Terms, protect members, respond to reports, or comply with legal obligations.

How We Share Information

We do not sell your personal information.

We may share limited information with service providers that help us operate the website, including providers involved with:

  • Website hosting.
  • Membership management.
  • Payment processing.
  • Email delivery.
  • Security and fraud prevention.
  • Website analytics.
  • Protected video delivery.
  • File storage and content delivery.
  • WordPress plugins or related website services.

These providers may process information only as necessary to provide their services or according to their own applicable terms and privacy practices.

We may also share information:

  • When required by law, legal process, court order, or government request.
  • To protect our rights, users, safety, property, or website security.
  • To investigate fraud, abuse, unauthorized access, or policy violations.
  • To enforce our Terms or other agreements.
  • In connection with a business transfer, such as a merger, acquisition, sale, financing, or reorganization.

Third-Party Services

Our website may use third-party services for hosting, payments, protected video, file storage, email delivery, analytics, security, embedded media, or other website functions.

These third parties may collect or process information according to their own terms and privacy policies.

Our website may also contain links to or embedded content from third-party websites or services. We are not responsible for the privacy practices, content, or security practices of third-party websites or services that we do not control.

Data Retention

We keep information for as long as reasonably needed to operate the website, provide services, manage accounts and memberships, maintain business and financial records, resolve disputes, enforce our Terms, protect the website and its users, and comply with legal obligations.

Community posts, reports, membership records, orders, transaction records, access logs, security records, and account records may be retained after cancellation or account closure when needed for moderation, security, fraud prevention, legal compliance, dispute resolution, or recordkeeping purposes.

Your Choices and Privacy Rights

Depending on your location and applicable law, you may have rights regarding certain personal information, including the right to request:

  • Access to certain personal information we hold about you.
  • Correction of inaccurate personal information.
  • Deletion of certain personal information.
  • Information about how certain personal information is used or shared.
  • Other rights provided under applicable privacy laws.

You may also be able to update certain account information through your account profile or membership account pages.

To make a privacy request, contact us at:

info@secretsideoflove.com

We may need to verify your identity before completing certain requests.

Some information may need to be retained even after a deletion request when required or permitted for legal, security, fraud-prevention, financial, moderation, or recordkeeping purposes.

Account and Membership Emails

We may send transactional or service-related emails concerning your:

  • Account.
  • Membership.
  • Password resets.
  • Orders or payments.
  • Renewals.
  • Cancellations.
  • Membership changes.
  • Security.
  • Support requests.
  • Important website or policy updates.

These communications may be necessary to provide or administer your account and membership.

If we send optional marketing or promotional emails, you may opt out using the unsubscribe method provided in those messages. Transactional or account-related emails may still be sent when necessary.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, server, database, storage system, or internet transmission can be guaranteed completely secure.

You are responsible for keeping your login credentials private and for using a strong, unique password.

Please notify us promptly if you believe your account has been accessed without authorization or your credentials have been compromised.

International Visitors

If you access the website from outside the country where our servers or service providers operate, your information may be transferred to, stored in, or processed in a different country than where you live.

Those countries may have privacy or data-protection laws that differ from the laws in your location.

By using the website, you acknowledge that information may be transferred and processed as described in this Privacy Policy, subject to applicable legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, practices, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

Contact Us

For privacy questions, concerns, or requests, contact:

The Secret Side of Love
Email: info@secretsideoflove.com